Service on the Go Software Tutorial

SERVICE ON THE GO SOFTWARE TUTORIAL

PROJECT OVERVIEW

The client needed a software tutorial that would enable homeowners to quickly request a return without having to contact customer service.

CLIENT

Enphase Energy

TOOLS

Camtasia, Adobe Audition, Photoshop, Snagit, MS Word, MS PowerPoint, MS SharePoint, Wistia

APPROACH

The client wanted to empower homeowners to quickly request product returns or exchanges without having to call their solar installer or Enphase customer service. I worked with the Enphase Training Team to define the objectives for the project and storyboarded screen interactions and narration for initial review. Once the storyboard was finalized, I recorded the script and created the tutorial in Camtasia. 

WHAT PROBLEM DID THIS SOLVE?

This tutorial reduced the number of service calls to Enphase Customer Support and ultimately, made the RMA process much easier for homeowners.  

Project Storyboard Sample

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Project Video Sample

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