Data Deploy Quick Reference Guide

DATA DEPLOY QUICK REFERENCE GUIDE 

PROJECT OVERVIEW

MarketLive asked me to produce a guide that would accompany training and provide step-by-step instructions for performing a data deploy so that customers could easily complete these steps on their own. A secondary objective was to reduce customer support calls related to the data deploy process.

CLIENT

MarketLive

TOOLS

MS Word, Snagit

APPROACH

After assessing the target audience, I determined that a simple PDF with step-by-step instructions would be the best approach for this document. The development process included several iterations based on beta test results with actual customers.

WHAT PROBLEM DID THIS SOLVE?

This quick reference guide provided a tool for MarketLive users to refer to when running a data deploy. Because data deploys were a process that some companies performed infrequently, having a document with step-by-step instructions that they could refer to quickly was very helpful and did reduce reliance on customer support teams. 

Quick Reference Guide

Tap an image to view details.